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Delhi government goes quality on government doctors

Delhi government goes quality on government doctors

New Delhi : In the midst of rising dengue cases in capital, the delhi government has taken out to various mandatory process reforms to be ensured for better coordination and service delivery in the wards of government hospitals. The mandatory reforms, also include measures to address the issues of security of doctors as well as quality of equipments in government hospitals

In  an order issued by the Director General Health Services, Govt. of NCT, the government has directed all Medical Directors to ensure mandatory process reforms in the delhi government hospitals of the capital. The order also talks about periodic inspection  to ensure strict compliance, while directing all the medical superintendents to ensure the following in all the indoor wards of their hospitals:-

1.  All the doctors attending to the indoor patient must put their notes on the patients’ case sheets along with their stamp (All Consultants/ residents etc.)

2.  All doctors must wear White Coat with their Nameplate pinned over it.

3. All nurses on duty must have their Name Badge pinned visibly to their uniform at all times.

4. The complete team posted in each shifts should be aware of the names and other details of each other. All the team members must assembly at a common area in the ward and introduce and familiarize with each other and work as a team.

5.  All the staff including the Nurses, Nursing orderly etc. must be available at their duty place at the start of their shift timing. All other preparation like uniform changing, marking of the attendance etc. must be completed before the designated time of start of the shift.

6. All doctors when arriving on duty for the shift in the ward must locate and identify the security guard on duty so that he may be summoned any time immediately if required along with a sign code indicating impending threat and help.

7.  All the patients admitted in ward must have a clean bed sheet under them at all times. Also any patient on the stretcher must have a mattress under them at all times.

8. Name and Mobile Number of the Consultant doctor on duty must be prominently displayed in poster size in the main duty room/ nursing station and corridor of all the ward.

9. Signage for directing the patients to various areas of the hospitals must be logically and prominently improved.

10. Patient Welfare Officers may be deputed to guide and assist the patient during the process of admission and consultation etc.

11.Mapping and rationalization of the security guards posted in various areas of the hospitals must be critically undertaken for appropriate and judicious security cover to all areas of the hospital in all shifts.

12. The nursing orderly and other support staff (Sweeper etc.) must not be sitting in the Pantry or any secret locations rather must be visibly waiting in the ward for assignment of tasks by nursing staff and doctor on duty as part of the healthcare team.

13. The security guard must ensure that the entry into the ward is clear from all aspects and the shoes etc. should be placed appropriately at the corner.

14. The expectant mothers attending the general emergency should not be made to go from room to room. They must be stabilized in the Main Emergency area itself and then shifted on stretcher or wheel chair as per the situation by the hospital staff.

15. All Air conditioned areas should have plastic curtains if door is not kept closed on the entry/ exit to maintain the cooling effect and reduce the Electricity consumption.

16. Many IV stands are found in the wards in rusted condition which should be repaired/ rapainted immediately.

8 comment(s) on Delhi government goes quality on government doctors

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  1. Initiative by the DHS is welcome. All the instructions are general in nature and existing since time immemorial but were never being implemented. The doctors and the administrative staff should be ashamed of themselves instead of being skeptical. My suggestion is that all M.S. and Medical directors should undergo a training in quality control devised by NHSRC, Ministry of H& FW, Govt. of India. Later on the Hospital should be evaluated by National/state assessors. There can be anan incentive sheme for those who have implemented and a disincentive scheme for the unsuccessful ones. Someone does not know how to deal with goons of Aap party. My comment to this is that there is some sort of political interference in the hospitals all over india and Delhi is no exception. But I can assure if the deeds of the doctors are in the interest of patients no body will be able to harm them. Moreover they can be dealt tactfully.

  2. user
    dr. nirankar singh August 1, 2016, 3:08 pm

    nice reminders, can not be implimented wityhout political and administrative will. where is is the infra structure, man power and the logistics.

  3. user
    Dr Santosh Kumar Bhaskar July 31, 2016, 8:34 pm

    Its very welcome step taken by any state government.
    Although its reiteration of some basic steps /guidelines of healthcare deliver,but it should be applauded.As no other state have done anything of this sort.
    If its followed strictly then they can even get NABH Accreditation.

  4. What about AAP people asking for VIP treatment? Any directions for them?
    What about threatening by goons of AAP? How security guard will protect doctors from them?

  5. No political statements please.we always resist any change for betterment.

  6. Do Delhi Dictors still need to be told about basic patient care. If these directives are true then it\’s very shameful on Delhi Govt Doctors .

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