Communication Key to Tackling India's Diabetes Burden, Indian Researchers Find

India-A new review published in Apollo Medicine sheds light on an often-overlooked yet essential component of diabetes care-communication. The article explores how patient-provider dialogue can dramatically influence health outcomes, treatment adherence, and emotional well-being in people living with diabetes.

The review, authored by Dr. Geeta Lakshmi from Kamakshi Memorial Hospital and Pragathi Endocrine Clinic, Chennai, analyses data from various original studies, systematic reviews, and meta-analyses sourced from platforms like PubMed and Google Scholar. It emphasizes that diabetes-specific communication must evolve to meet the dynamic and lifelong needs of patients, and should be embedded into medical education and practice.

Speaking to Medical Dialogues, Dr. Lakshmi elaborated on the motivation behind the study.

“In chronic non-communicable diseases, empathetic communication from the healthcare provider plays a greater role than the treatment in producing successful outcomes,” she said. “Effective communication directly improves long-term adherence to lifestyle changes and medications, and significantly reduces patient burnout.”   

The review points out that despite the clinical importance of communication, it is often compromised in high-pressure outpatient settings where time is limited. To address this gap, the authors propose early integration of communication training into the medical curriculum. They stress that cultivating communication skills during undergraduate training can prepare future healthcare providers to build stronger, more trusting relationships with their patients. 

In addition to traditional approaches, the article discusses the growing role of digital technologies such as artificial intelligence, mobile health apps, and social media in facilitating patient engagement. These tools can provide timely reminders and health tracking, encouraging better self-management.

Dr. Lakshmi emphasized the need for balance.

“Digital tools and healthcare apps offer a friendly reminder system to support self-care. However, overdependence on technology can backfire. A doctor–patient relationship rooted in warmth and trust is irreplaceable. Relying solely on tech solutions may lead to patient disengagement in the long term.”

The study advocates for a multidisciplinary model involving physicians, diabetes educators, dietitians, endocrinologists, and the patient to collectively manage the condition. This collaborative approach, combined with compassionate communication and supportive digital tools, can simplify the complexity of diabetes management.  

Dr. Lakshmi concluded with a strong message for healthcare professionals:

“Physicians must invest in honing their communication skills and fostering a warm rapport with patients. In today’s world of rising diabetes prevalence, this is the most effective path to reduce morbidity and mortality.”

As the global burden of diabetes continues to climb, the study highlights a fundamental truth: listening, empathy, and meaningful dialogue may be just as powerful as any prescription in the battle against diabetes.

Reference:

Lakshmi, G., L, N. K., Lathia, T., & Selvan, C. (2025). From Conversation to Care: Improving Outcomes in Diabetes Through Communication. Apollo Medicine. https://doi.org/10.1177/09760016251328407