JP Nadda Launches Patient Feedback or Mera Aspataal Initiative

Patient satisfaction is the ultimate test for assessing quality of services, provided by a healthcare facility: JP Nadda

NEW DELHI:  Union Health and Family Welfare Minister JP Nadda launched the 'Mera Aspataal' (my hospital) initiative that seeks to empower the patients by seeking their views on quality of experience in a public healthcare facility, an official statement said.

The initiative was launched at the third National Summit on Good and Replicable Practices and Innovations in Public Health Facilities in Tirupati, Andhra Pradesh.

"Patient satisfaction is the ultimate test for assessing quality of services, provided by a healthcare facility. To further build upon the gains so far, we are now making a paradigm shift and expanding the programmes from grassroots upwards to build the continuity of care," said Mr Nadda, according to the statement.

The ICT-based Patient Satisfaction System (PSS) "Mera Aspataal/My Hospital", for implementation in public and empanelled private hospitals, is envisaged to empower the patient by seeking their views on quality of experience in a public healthcare facility.

Mr Nadda further said that a multi-channel approach will be used to collect patients' feedback that included web portal, mobile application, Short Message Service (SMS), and Interactive Voice Response System (IVRS).

"I am sure that 'Mera Aspataal' will spur the states in a spirit of friendly competition to get highest ratings for all their facilities," he added.

The Health Minister also released operational framework on management of common cancers, guidance note for Outsourced Call Centre for tele-consultation, grievance redressal and providing information about schemes.