JP Nadda Launches Patient Feedback or Mera Aspataal Initiative
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Patient satisfaction is the ultimate test for assessing quality of services, provided by a healthcare facility: JP Nadda
NEW DELHI: Union Health and Family Welfare Minister JP Nadda launched the 'Mera Aspataal' (my hospital) initiative that seeks to empower the patients by seeking their views on quality of experience in a public healthcare facility, an official statement said.
The initiative was launched at the third National Summit on Good and Replicable Practices and Innovations in Public Health Facilities in Tirupati, Andhra Pradesh.
"Patient satisfaction is the ultimate test for assessing quality of services, provided by a healthcare facility. To further build upon the gains so far, we are now making a paradigm shift and expanding the programmes from grassroots upwards to build the continuity of care," said Mr Nadda, according to the statement.
The ICT-based Patient Satisfaction System (PSS) "Mera Aspataal/My Hospital", for implementation in public and empanelled private hospitals, is envisaged to empower the patient by seeking their views on quality of experience in a public healthcare facility.
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