Not showing pacemaker to patient attendant before implantation constitutes deficiency:Gurgaon hospital directed to pay Rs 2 lakh compensation
Holding that not showing the pacemaker to the patient's attendant before implantation constitutes 'deficiency', the National Consumer Disputes Redressal Commission (NCDRC) recently directed a Gurgaon-based Paras hospital to pay Rs 2 lakh compensation to a man who accused the hospital of deficiency in service while providing treatment to his wife.
While the patient was undergoing treatment at the hospital, the treating doctor implanted a CRT-D pacemaker device. However, the Apex Consumer Court noted that the hospital did not show the said pacemaker to the Complainant before implantation. As per the NCDRC bench, this constituted a deficiency on the part of the hospital.
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