Consumer Court raps Air India, orders compensation for doctor harassed over refund
Sangrur: Granting relief to a retired assistant civil surgeon, who was forced to buy fresh air tickets after testing positive for COVID-19 during his US trip in January 2022, the District Consumer Disputes Redressal Commission, Sangrur, recently directed Air India to issue a complete refund of the 1,370 dollars spent on the San Francisco to Delhi tickets.
Further, terming the Air India guilty of deficiency in service and unfair trade practices, the consumer court has also directed the airline to pay Rs 10,000 to the doctor for harassment and causing mental agony and Rs 10,000 for litigation costs.
The history of the case goes back to 2022 when the concerned doctor along with his wife booked return flight tickets between Delhi and San Francisco via online portal MakeMyTrip for Rs 1,54,773. Consequently, the couple was set to return on January 3, 2022.
As per the latest media report by Hindustan Times, the complainant doctor said that before their return flight, he underwent a mandatory COVID-19 test and tested positive on January 1, 2022. Immediately, the couple informed about the same to MakeMyTrip and requested the flights to be rescheduled as per the government's COVID-19 policy. However, allegedly, despite repeated correspondence, the flights were not rescheduled.
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