AIIMS Delhi to start call centre facility for attendants of ICU patients from next year

New Delhi: In an attempt to help the attendants of ICU patients enquire about the condition of patients, the All India Institute of Medical Sciences (AIIMS), New Delhi has decided to start a call-center facility in the upcoming year.

This tele call-center facility will be commissioned by Engineering Services Department by 31 December 2022, the Director of AIIMS, Dr. M Srinivas mentioned in an Office Memorandum issued on 11.11.2022.

Further, the OM mentioned that all ICUs (intensive care units) and emergencies at the institute will have the presence of faculty on 24×7 basis from the coming month and the ICUs will have single entry and exit which shall be access controlled by facial recognition-based systems from January 01, 2023.

AIIMS Director took note of the fact that currently patient care devices like monitors, ventilators, infusion pumps etc. in AIIMS Emergency & few ICU's of AIIMS are not connected to central charting solutions.

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"It has been noted that currently, patient care devices like monitors, ventilators, infusion pumps etc. in AIIMS Emergency & few ICU's of AIIMS are not connected to central charting solutions. Also, it is not possible for faculty of other departments to provide remote consultations after reviewing the patient vitals on real time basis. Patient attendants are noted to be entering ICUs outside visiting hours as there is no facility for video consultation with them in the ICUs," the OM mentioned in this regard.

In line with best practices and to enable 24x7 supervision of emergency & ICU patients by senior faculty, AIIMS Delhi has taken several decisions. For instance, from now on "All ICUs & Emergencies shall have a Faculty physically present therein on 24x7 basis in shifts w.e.f. 1st December 2022. Appropriate post duty off shall be given to the faculty," stated the OM.

"All ICUs shall have single entry and exit which shall be access controlled by facial recognition-based systems w.e.f. 1st January 2023," it added.

Referring to the initiative of enabling central and remote monitoring of patient care device parameters, the OM stated, "eCasualty & elCU charting solution shall be implemented for all red & yellow area beds in AIIMS Emergency & for all ICU beds w.e.f. 1. April 2023. This solution shall enable central & remote monitoring of patient care device parameters and shall also enable access to historic patient monitoring data which shall also help in auditing the quality of care being provided AIIMS Emergency & ICUs. This solution shall also enable evidence based remote video / tele consultation with other departments."

The premier medical institute is also introducing eRounds facilities using which the attendants of patients can conduct live discussion with the doctors. In this regard, the OM adds, "Facility for eRounds shall be commissioned in all ICUs to enable live discussion of patient's condition with his attendants and other members of clinical team."

Finally referring to the call-centre facility, AIIMS Director added, "A Tele-Call Center facility shall be commissioned by Engineering Services Department by 31 December 2022 to enable all ICU patient attendants enquire about their patient's condition from the respective ICU's communication team."

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