Delhi AIIMS server breakdown, Patient services hit

The unexpected technical issue has caused considerable inconvenience, particularly impacting the Outpatient Department (OPD) sections. According to India.com, new patients seeking admission or checkups faced delays as online ticketing services were rendered unavailable. In response to the crisis, AIIMS has shifted to offline methods for patient prescriptions and other essential services, working to ensure that medical care continues despite the challenges.

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The AIIMS administration acted swiftly, implementing alternative measures to manage the flow of patients and maintain healthcare services. However, the breakdown has led to delays and complications in patient management, adding pressure on the hospital’s staff. Efforts are currently underway to resolve the server malfunction and restore normal operations. AIIMS authorities are urging patients to remain patient and cooperate with staff during this difficult period. The hospital’s technical team is working diligently to fix the issue and return to seamless online services as soon as possible, reports the Daily.

Digitally Secure Ayushman Bharath Health Account (ABHA) allows patients to access and share their health records digitally. Using ABHA patients can receive their digital lab reports, doctor prescriptions, and diagnosis generated through eHospital@NIC. e-Hospital is a workflow-based Integrated HMIS over cloud, e-Hospital is a generic application, that addresses all the major functional areas of a hospital.

The patient registration module of the e-hospital application is used for patient registration in the OPD and Casualty departments as well as to book, confirm and cancel appointments. The Clinic module allows the clinicians and doctors to record the clinical data of patients like visits, examinations, diagnosis, history, treatment, prescriptions, etc., and to order investigations, procedures and medicines, to keep track of the treatment and other services provided to the patients. However, all of these came to a stumbling block in AIIMS Delhi after the NIC eHospital server broke down.