With face covered, IAS officer inspects UP's Firozabad Health Centre; finds expired medicines

Firozabad: In a move aimed at addressing the grievances of the public, an Indian Administrative Service (IAS) officer conducted a surprise inspection at a government health centre in Firozabad, Uttar Pradesh. 

Donning a veil and posing as a patient, the officer, identified as Kriti Raj, Sub-Divisional Magistrate (SDM) of the area inspected the operations of the health facility.

"I had received a complaint in regards to Dida Mai health centre that the doctor was not present even after 10 am to administer an injection for a dog bite," Kriti Raj posted as the Sub-Divisional Magistrate (SDM) in the area said, reports ANI.

"I went there anonymously in a veil. I sought an appointment and spoke with the doctor. The doctor's behaviour was not appropriate," she said.

The inspection unearthed various discrepancies, including staff absenteeism, expired medication stocks, and substandard hygiene practices. "When I checked their attendance register, I noted that some of them were absent. Moreover, around half of the stock of their medicines were found to be expired when we checked them," Raj remarked.

Highlighting the deteriorating quality of service, Raj lamented, "Even injections were not being given properly. The staff were not working with the motive to serve people."

The SDM emphasized the importance of addressing these issues promptly. "We have taken note of all these and we will investigate," Raj affirmed, signaling impending action against the health centre officials.

Visuals from the inspection depicted SDM Kriti Raj mingling with other patients at the hospital, diligently scrutinizing medication stocks, and assessing the overall functioning of the facility.

The proactive approach adopted by Kriti Raj underscores the commitment of administrative authorities to ensure the efficient delivery of public services. Such initiatives not only address immediate concerns but also contribute to the long-term enhancement of healthcare infrastructure and service quality in the region.