One third Patients dissatisfied with services at AIIMS : Mera Aspataal Survey
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Staff Behaviour -major reason for patient dissatisfaction
New Delhi: The 1st set of results of the recently launched "Mera Aspatal" initiative, a government feedback mechanism on hospitals are out and the results point toward a high level of dissatisfaction by the patients with the services at government hospitals.
Three major government hospitals including AIIMS, RML and PGIMER have have been highlighted with feed back showing that one-third — 33 per cent at AIIMS and 31 per cent each at the other two — were not satisfied with services, reports Indian Express. The results highlighted the following
New Delhi: The 1st set of results of the recently launched "Mera Aspatal" initiative, a government feedback mechanism on hospitals are out and the results point toward a high level of dissatisfaction by the patients with the services at government hospitals.
Three major government hospitals including AIIMS, RML and PGIMER have have been highlighted with feed back showing that one-third — 33 per cent at AIIMS and 31 per cent each at the other two — were not satisfied with services, reports Indian Express. The results highlighted the following
- STAFF Behaviour- An analysis of the reports speaks of staff behavior as the most crucial reason for the reported patient dissatisfaction —46 per cent at AIIMS and 45 per cent each in RML and PGIMER.
- Cleanliness- 6 % of the patients giving their feedback were not satisfied with Cleanliness at AIIMS, with this figure being 7% and 5% for RML and PGI respectively
- Cost of the Treatment- 6-7 per cent people were found to be dissatisfied with cost of treatment at the three institutes
- Quality of Treatment-About 10-33 per cent were not satisfied with the quality of treatment received at all the hospitals. For AIIMS particularly, 19% patient responders were not happy with the quality of treatment provided at the institute, with this figure being 10% for RML and PGIMER, reveals IE
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