Bed confirmed on Call but denied on Spot: Hospital directed to tender apology to patient
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Kolkata: The West Bengal Clinical Establishment Regulatory Commission (WBCERC) has asked AMRI Mukundapur to tender an apology letter to a complainant for refusing to admit an elderly without making proper provisions for her. The complainant is the son of a 68-year-old who was admitted to the AMRI Hospitals (Now Manipal) in Dhakuria and Mukundapur 12 times.
The complainant stated that as AMRI Mukundapur was 35 km from home, he asked if beds were available. After receiving a positive response to his query, he arranged an ambulance and took his mother to the hospital.
On reaching the hospital, he was informed that general bed admission was not required and the patient should be admitted in the general ward. However, at that time there were no beds available. The complainant alleged that despite informing him that a bed was available, he was denied admission and the authorities were rude and unpathetic towards them. The commission stated, "Maybe there were no beds when the patient reached the hospital but it was available when he enquired. As far as the complaint of misbehavior is concerned, there is no proof of it."
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