Medical Dialogues
  • Dermatology
Login Register
This site is intended for healthcare professionals only
Login Register
  • MD Brand Connect
  • Vaccine Hub
  • MDTV
    • Breaking News
    • Medical News Today
    • Health News Today
    • Latest
    • Journal Club
    • Medico Legal Update
    • Latest Webinars
    • MD Shorts
    • Health Dialogues
  • Fact Check
  • Health Dialogues
Medical Dialogues
  • Medical News & Guidelines
      • Anesthesiology
      • Cardiology and CTVS
      • Critical Care
      • Dentistry
      • Dermatology
      • Diabetes and Endocrinology
      • ENT
      • Gastroenterology
      • Medicine
      • Nephrology
      • Neurology
      • Obstretics-Gynaecology
      • Oncology
      • Ophthalmology
      • Orthopaedics
      • Pediatrics-Neonatology
      • Psychiatry
      • Pulmonology
      • Radiology
      • Surgery
      • Urology
      • Laboratory Medicine
      • Diet
      • Nursing
      • Paramedical
      • Physiotherapy
  • Health news
      • Doctor News
      • Government Policies
      • Hospital & Diagnostics
      • International Health News
      • Medical Organization News
      • Medico Legal News
      • NBE News
      • NMC News
  • Fact Check
      • Bone Health Fact Check
      • Brain Health Fact Check
      • Cancer Related Fact Check
      • Child Care Fact Check
      • Dental and oral health fact check
      • Diabetes and metabolic health fact check
      • Diet and Nutrition Fact Check
      • Eye and ENT Care Fact Check
      • Fitness fact check
      • Gut health fact check
      • Heart health fact check
      • Kidney health fact check
      • Medical education fact check
      • Men's health fact check
      • Respiratory fact check
      • Skin and hair care fact check
      • Vaccine and Immunization fact check
      • Women's health fact check
  • AYUSH
    • Ayurveda
    • Homeopathy
    • Siddha
    • Unani
    • Yoga
  • State News
      • Andaman and Nicobar Islands
      • Andhra Pradesh
      • Arunachal Pradesh
      • Assam
      • Bihar
      • Chandigarh
      • Chattisgarh
      • Dadra and Nagar Haveli
      • Daman and Diu
      • Delhi
      • Goa
      • Gujarat
      • Haryana
      • Himachal Pradesh
      • Jammu & Kashmir
      • Jharkhand
      • Karnataka
      • Kerala
      • Ladakh
      • Lakshadweep
      • Madhya Pradesh
      • Maharashtra
      • Manipur
      • Meghalaya
      • Mizoram
      • Nagaland
      • Odisha
      • Puducherry
      • Punjab
      • Rajasthan
      • Sikkim
      • Tamil Nadu
      • Telangana
      • Tripura
      • Uttar Pradesh
      • Uttrakhand
      • West Bengal
  • Medical Education
      • Ayush Education News
      • Dentistry Education News
      • Medical Admission News
      • Medical Colleges News
      • Medical Courses News
      • Medical Universities News
      • Nursing education News
      • Paramedical Education News
      • Study Abroad
  • Industry
      • Health Investment News
      • Health Startup News
      • Medical Devices News
      • Pharma News
      • Pharmacy Education News
      • Industry Perspective
  • MDTV
      • Health Dialogues MDTV
      • Health News today MDTV
      • Latest Videos MDTV
      • Latest Webinars MDTV
      • MD shorts MDTV
      • Medical News Today MDTV
      • Medico Legal Update MDTV
      • Top Videos MDTV
      • Health Perspectives MDTV
      • Journal Club MDTV
      • Medical Dialogues Show
This site is intended for healthcare professionals only
LoginRegister
Medical Dialogues
LoginRegister
  • Home
  • Medical news & Guidelines
    • Anesthesiology
    • Cardiology and CTVS
    • Critical Care
    • Dentistry
    • Dermatology
    • Diabetes and Endocrinology
    • ENT
    • Gastroenterology
    • Medicine
    • Nephrology
    • Neurology
    • Obstretics-Gynaecology
    • Oncology
    • Ophthalmology
    • Orthopaedics
    • Pediatrics-Neonatology
    • Psychiatry
    • Pulmonology
    • Radiology
    • Surgery
    • Urology
    • Laboratory Medicine
    • Diet
    • Nursing
    • Paramedical
    • Physiotherapy
  • Health news
    • Doctor News
    • Government Policies
    • Hospital & Diagnostics
    • International Health News
    • Medical Organization News
    • Medico Legal News
    • NBE News
    • NMC News
  • Fact Check
    • Bone Health Fact Check
    • Brain Health Fact Check
    • Cancer Related Fact Check
    • Child Care Fact Check
    • Dental and oral health fact check
    • Diabetes and metabolic health fact check
    • Diet and Nutrition Fact Check
    • Eye and ENT Care Fact Check
    • Fitness fact check
    • Gut health fact check
    • Heart health fact check
    • Kidney health fact check
    • Medical education fact check
    • Men's health fact check
    • Respiratory fact check
    • Skin and hair care fact check
    • Vaccine and Immunization fact check
    • Women's health fact check
  • AYUSH
    • Ayurveda
      • Ayurveda Giuidelines
      • Ayurveda News
    • Homeopathy
      • Homeopathy Guidelines
      • Homeopathy News
    • Siddha
      • Siddha Guidelines
      • Siddha News
    • Unani
      • Unani Guidelines
      • Unani News
    • Yoga
      • Yoga Guidelines
      • Yoga News
  • State News
    • Andaman and Nicobar Islands
    • Andhra Pradesh
    • Arunachal Pradesh
    • Assam
    • Bihar
    • Chandigarh
    • Chattisgarh
    • Dadra and Nagar Haveli
    • Daman and Diu
    • Delhi
    • Goa
    • Gujarat
    • Haryana
    • Himachal Pradesh
    • Jammu & Kashmir
    • Jharkhand
    • Karnataka
    • Kerala
    • Ladakh
    • Lakshadweep
    • Madhya Pradesh
    • Maharashtra
    • Manipur
    • Meghalaya
    • Mizoram
    • Nagaland
    • Odisha
    • Puducherry
    • Punjab
    • Rajasthan
    • Sikkim
    • Tamil Nadu
    • Telangana
    • Tripura
    • Uttar Pradesh
    • Uttrakhand
    • West Bengal
  • Medical Education
    • Ayush Education News
    • Dentistry Education News
    • Medical Admission News
    • Medical Colleges News
    • Medical Courses News
    • Medical Universities News
    • Nursing education News
    • Paramedical Education News
    • Study Abroad
  • Industry
    • Health Investment News
    • Health Startup News
    • Medical Devices News
    • Pharma News
      • CDSCO (Central Drugs Standard Control Organisation) News
    • Pharmacy Education News
    • Industry Perspective
  • Home
  • News
  • Health news
  • Hospital & Diagnostics
  • Delhi AIIMS orders...

Delhi AIIMS orders crackdown on touts, shares Whatsapp number

Kajal RajputWritten by Kajal Rajput Published On 2024-02-22T17:00:16+05:30  |  Updated On 21 March 2024 2:27 PM IST
Delhi AIIMS orders crackdown on touts, shares Whatsapp number
  • facebook
  • twitter
  • linkedin
  • whatsapp
  • Telegram
  • Email

To combat this menace and to ensure that no patient is approached by touts/agents, a dedicated WhatsApp number (9355023969) for messaging of complaints and evidence related to fleecing/ seeking bribe shall be operationalized by February 29, 2024, the order said.

New Delhi: Cracking the whip on unauthorised individuals who exploit patients at the AIIMS Delhi, the hospital administration on Wednesday shared a WhatsApp number on which people can send complaints and evidence related to fleecing or seeking bribes.

The number will be operationalised by the end of this month, an office order read.

According to the order, AIIMS Director M Srinivas during interaction with patients and their relatives found that touts and agents were fleecing some of them by pretending to supply them medicines or helping them with investigations outside AIIMS, or referring them to other hospitals for faster turnaround times, etc.

Also Read:One AIIMS, One Card: Union Health Minister launches AIIMS-SBI smart card for cashless payments

To combat this menace and to ensure that no patient is approached by touts/agents, a dedicated WhatsApp number (9355023969) for messaging of complaints and evidence related to fleecing/ seeking bribe shall be operationalized by February 29, 2024, the order said.

“Anti-corruption helpline number — in case any tout/ agent is fleecing you or anyone is seeking bribe for services at AIIMS New Delhi, please forward the audio or video evidence and location via WhatsApp on this number: +91-9355023969.” It also said the number should be displayed prominently in signages in English and Hindi in all areas including OPD, wards, waiting areas, stores, pharmacies, etc.

“This number will not entertain routine grievances but shall only take cognizance of the complaints related to fleecing of patients by touts/agents or for complaints in cases where anyone from AIIMS, Delhi is seeking bribe in lieu of any services at the hospital,” the order mentioned.

This number shall be monitored 24×7 by the Security Department. To ensure prompt verification of complaints and for taking requisite action on an urgent basis, a team of regular security staff shall be positioned in the paging room next to the AIIMS Control Room (Room No. 12, Old Private Ward) on a 24×7 basis.

On receiving any complaint on the said WhatsApp number, a team shall be immediately mobilized in consultation with the duty officer in the Control Room to verify the complaint, the order stated.

If on preliminary verification, the complaint is fond to be genuine, the duty officer shall take immediate action in consultation with the administrative in charge concerned.

The security department shall maintain a log book of all complaints received including time of complaint, time of verification and findings thereof, action taken with regard to the said complaint, etc. A summary of the log shall be furnished to the office of the Director and to the office of Additional Director (Admin) on a daily basis by 9 am, the order stated.

“It is emphasised that ensuring a tout-free and bribe-free AIIMS is the combined responsibility of every staff member of AIIMS including Chiefs of Centres, Medical Superintendent, senior officers, faculty, etc. However, as the security department is directly responsible for stopping such activities, in case of verified complaints of fleecing or bribing of patients or their attendants from any area, the entire outsourced security staff posted in the said area shall be relieved and regular AIIMS security staff posted/incharge of the said area shall be suspended pending fact finding and disciplinary proceedings,” the office order read.

In addition to taking requisite action against the culprits, action as deemed necessary shall also be initiated against those responsible for supervisory oversight of the respective areas after appropriate fact finding and as per prescribed rules, it added.

Original news source: https://old.ptinews.com/news/national/aiims-delhi-shares-whatsapp-number-to-alert-hospital-admin-about-touts/750287.html

Also Read:One AIIMS, One Card: Union Health Minister launches AIIMS-SBI smart card for cashless payments

AIIMSAIIMS DelhiAIIMS DirectorM SrinivasWhatsApp numberAIIMS Control RoomAll India Institute of Medical Sciences
Kajal Rajput
Kajal Rajput

    Kajal joined Medical Dialogue in 2019 for the Latest Health News. She has done her graduation from the University of Delhi. She mainly covers news about the Latest Healthcare. She can be contacted at editorial@medicaldialogues.in.

    Show Full Article
    Next Story

    Editorial

    National Consensus 2025 on Role of Bisoprolol Across CV Continuum in Women: Top 10 Takeaways

    National Consensus 2025 on Role of Bisoprolol Across CV Continuum in Women: Top 10 Takeaways

    Relevance of Pioglitazone in Indian T2DM Care Continuum

    Relevance of Pioglitazone in Indian T2DM Care Continuum

    Azmarda Outperforms Generic Sacubitril/Valsartan in HFrEF Management, says new study

    Azmarda Outperforms Generic Sacubitril/Valsartan in HFrEF Management, says new study

    First Indian Consensus on Managing Refractory Gastroesophageal Reflux Disease Recommends Vonoprazan

    First Indian Consensus on Managing Refractory Gastroesophageal Reflux Disease Recommends Vonoprazan

    Re-visiting the Role of Pneumococcal Vaccination in Patients with Cardiovascular Diseases

    Re-visiting the Role of Pneumococcal Vaccination in Patients with Cardiovascular Diseases

    View All

    Journal Club Today

    Study Reveals Why Your Immune System Works Better in Daylight

    Study Reveals Why Your Immune System Works Better in Daylight

    View All

    Health News Today

    Health Bulletin 29/May/2025

    Health Bulletin 29/May/2025

    View All
    © 2022 All Rights Reserved.
    Powered By: Hocalwire
    X
    We use cookies for analytics, advertising and to improve our site. You agree to our use of cookies by continuing to use our site. To know more, see our Cookie Policy and Cookie Settings.Ok