Hair-loss care without dermatologists? Traya Health under scanner over unauthorised medical practice in Telangana
Hyderabad: Traya, one of India's popular digital hair-loss treatment platforms, has come under the scanner over alleged unauthorised medical practices.
The Telangana Medical Council has recommended initiating action against Traya Hair Loss Solutions after an inspection allegedly revealed that hair-loss treatments were being offered through online consultations without proper clinical registration and in the absence of qualified dermatologists.
The recommendation follows a surprise inspection conducted by the state medical council on June 10, when the inspectors found that Traya was allegedly providing hair fall-related consultations and treatment services online despite allegedly lacking the necessary regulatory approvals and specialist oversight required for such medical services.
Taking note of the findings, the Council has proposed action under Sections 34 and 54 of the National Medical Commission (NMC) Act, 2019, and other applicable legal provisions.
Section 34: Bar to Practice- prohibits a person other than a medical practitioner enrolled in the State/National Register, to practice medicine as a qualified medical practitioner.
Sector 54: Cognisance of offences- No court shall take cognisance of an offence punishable under this Act except upon a complaint in writing made in this behalf by an officer authorised by the Commission or the Ethics and Medical Registration Board or a State Medical Council.
The issue gained massive attention, given Traya's growing popularity as a digital hair-loss treatment platform with a substantial presence across India. Known for offering personalised hair-care plans through an online consultation model, the company has built a large customer base through aggressive digital outreach and celebrity-backed marketing campaigns. The Telangana Medical Council's findings, therefore, place the spotlight on the regulatory oversight of rapidly expanding online health and wellness platforms and the standards of medical supervision expected in such services.
Violations detected during inspection:
Medical Dialogues recently reported that the Telangana Medical Council conducted inspections at three skin and hair clinics in Hyderabad's Kondapur area, and found multiple irregularities, including treatments being provided without the involvement of qualified dermatologists.
According to the news reports, the irregularities came to light during surprise inspections conducted on June 10 by the council at several skin and hair clinics across the city.
During the inspection of Traya Hair Loss Solutions, officials reportedly found that it was providing treatment for hair loss through online consultations without proper clinical registration and without the presence of qualified dermatologists.
Besides, Neoskin Clinic was allegedly offering skin and hair treatments without the presence of a qualified dermatologist and without necessary approvals from the concerned authorities, as per the council and at ORA Aesthetics, inspectors found that some skin and hair-related aesthetic procedures were being performed by dentists.
“Based on the findings, we will initiate action against the institutions under Sections 34 and 54 of the National Medical Commission (NMC) Act, 2019, and other applicable laws. Disciplinary action can also be taken against registered doctors found supporting unauthorised or unethical medical activities, including suspension of medical licences if necessary,” said Dr A Sunny Davis, chairman of the Legal and Anti-Quackery Committee, as quoted by The Times of India.
It further warned that registered medical practitioners found to be associated with or facilitating unauthorised medical practice could face disciplinary action under Medical Ethics Regulations, including possible suspension of their licence after due inquiry.
The council said it would recommend that the Hyderabad district collector and district medical and health officer take legal action against establishments engaged in unauthorised medical practices to protect public health and patient safety.
Medical Dialogues reached out to officials at Traya Hair Loss Solutions for comment, but did not receive a response.
Traya Health- Hair Loss Solutions Brand:
Traya is a digital hair-loss treatment platform that offers personalised hair-care plans through an online consultation model. Combining dermatology, nutrition, and Ayurvedic approaches, the company has built a significant presence in India's rapidly growing health and wellness sector through its technology-driven services and widespread digital outreach.
Based in Mumbai, founded in 2019 by Altaf Saiyed and Saloni Anand, Traya Health has reportedly raised around 18.7 million USD. It operates as an Internet-first brand of customised hair care regimens based on health assessments. Its regimens integrate nutritional supplements, herbal formulations, and topical applications to address hair loss and scalp conditions. The process involves an online diagnostic test to identify root causes, followed by the delivery of a personalised treatment plan.
