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Ranking of Hospitals: AIIMS ranked 1st in NIRF Ranking but 14th on Mera Aspataal App


Ranking of Hospitals: AIIMS ranked 1st in NIRF Ranking but 14th on Mera Aspataal App

New Delhi: Through a recent reply answer to the question in Lok Sabha, the Minister of State (Health and Family Welfare), Sh Ashwini Kumar Choubey informed about the Ranking of Hospitals, prominently informing about the position of AIIMS in those rankings.

The minister informed that government has not conducted any survey for ranking of Hospitals in the country. However, there is one IT-based ‘Mera Aspataal application’ to collect patients’ feedback about their experiences in public health facilities including AIIMS Delhi.

As per patient feedback results analyzed in Mera Aspataal Application in December 2018, AIIMS Delhi is ranked 14th  among 22 Central Govt. of Hospitals integrated with Mera Aspataal application in the country.

The ranking in the Mera Aspataal Application for the facilities is done on the basis of Patient Satisfaction Score (PSS). The PSS is calculated as the weighted average of the number of satisfied and dissatisfied patients based on the feedback collected in a particular facility. The ranking keeps changing every month based on the feedback received from the patients.

However, as per National Institute Ranking Framework of Ministry of Human Resource Development, AIIMS, Delhi has been ranked as number one institute. The Mera Aspatial Initiative was launched precisely to find a mechanism to gauze patient reaction to the services offered in the hospital and help improve the services by taking corrective measures.

As per the performance analysis report of Mera Aspataal for period Sept-2016 to   Jan-2019, 24 per cent of patients were dissatisfied with the services offered at the public health facilities. Major Reasons for dissatisfaction were staff behaviour, cost of treatment & cleanliness issues and other reasons like long waiting time, overcrowding, inadequate information, lack of amenities, etc.

The patients’ feedback including, areas requiring improvement are shared with the respective State Govts. and Central Govt. hospitals for ensuring remedial follow-up actions.

As reported by some of the hospitals, they are reviewing the feedback regularly with the concerned HODs and senior Administrators and taking corrective steps like sensitizing staff to be polite towards patients and give a patient hearing to their problems, maintain cleanliness in the hospital premises, prescribe drugs available in the pharmacy and investigations available in the hospitals.  They are also taking steps to ensure minimum waiting time for patients for accessing various services.

Source: self
1 comment(s) on Ranking of Hospitals: AIIMS ranked 1st in NIRF Ranking but 14th on Mera Aspataal App

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  1. user
    Dr RAMESHVARDHAN February 15, 2019, 1:44 pm

    There is hell lot difference between 1& 16 ……… how to find out about the ranking of other Government MEDICAL COLLEGE HOSPITALS of the country . I am keen to know where does BIDAR MEDICAL COLLEGE STANDS IN RANKING , 1 OR 16 FROM THE BOTTOM. IT DOESN\’T MATTER FOR THE CORRUPT CUNNING CARELESS CASTIEST CROOKS AS LONG AS THEIR MAKING EASY MONEY . THEY ARE LEAST BOTHERED ABOUT AS LONG AS THEY MAKE MONEY BY VARIOUS MEANS . THE COLLEGES WITH OUT ADEQUATE INFRASTRUCTURE , FACULTY MEMBERS, CLINICAL MATERIAL ,FECIALITIES,EQUIPMENTS DEVICES DRUGS DISINFECTANTS INSTRUMENTS IMPLANTS CONSUMABLES DISPOSABLES , RESTROOMS, CANTEEN FACILITIES . SECURITY , WITH FILTHY ATMOSPHERE MORE OF NUISANCE THAN BEING USEFUL TO POOR, NEEDY, UNDERPRIVILEGED ,DOWNTRODDEN HELPLESS PATIENTS / PEOPLE OF OUR SOCIETY . SO CALLED DOCTORS RUNWAY TO THEIR PRIVATE PRACTICE LIVING OPDS To the mercy of illtrained interns. NOTHING CAN BE WORST THAN THIS.