AIIMS staff behaviour most IMPORTANT reason for dissatisfaction

However, the number of "those very satisfied and satisfied in the second phase from October 21, 2016 to December 4, 2016 improved to 78 per cent while those dissatisfied reduced to 22 per cent from 45,481 responses received. The single most important reason for dissatisfaction was identified as behaviour of staff," an official statement said.

Under the 'Mera Aspataal' initiative, patients visiting government hospitals will be able to give their feedback on the quality of services at the facility on various parameters including cleanliness.

The All India Institute of Medical Sciences said it has commenced follow up work on the feedback received and convened meetings of HOD's and Medical Superintendents to discuss it.

"The Mera Aspatal feedback is a red flag for us. AIIMS will strive for improving client satisfaction and expectation.

AIIMS administration will formulate plans to improve communication skills and inculcate habits for building soft skills amongst all stakeholders," Deputy Director (Administration) V Srinivas said.

He said AIIMS will continue to support the quality improvement project being implemented in the Departments of Obstetrics and Gynaecology, Emergency Medicine, Pediatrics and Hospital Administration.

"AIIMS will request the Health Ministry for more nuanced data, department wise, from the 'Mera Aspataal' application that will enable us to address the areas to be tackled on priority and the significant areas of concern," he Srinivas said.

PTI