Human touch-duty of hospitals: Forum Directs Shanti Mukund Hospital to pay Rs 20 lakh for negligence
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New Delhi: Human touch is the duty of hospitals and they are required to implement it, said a Delhi state consumer commission while awarding Rs 20 lakh as compensation to parents of a Delhi resident who died of medical negligence in 2003. The commission directed the hospital to pay compensation to the parents of Vishal Sharma for the mental pain and agony suffered by the death of their son.
The commission, while awarding compensation, said that the cost imposed on Delhi-based Shanti Mukund Hospital, will serve the purpose of bringing about a qualitative change in their attitude in providing service to "human beings as human beings".
"Human touch is necessary; that is their code of conduct; that is their duty and that is what is required to be implemented more so when personal liberty is guaranteed under Article 21 of the Constitution.
"Awarding of cost may serve the purpose of bringing about a qualitative change in the attitude of the hospitals for providing service to the human beings as human beings," said the commission's member Anil Shrivastava.
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