Form 3-tier grievance redressal committees for students: NMC tells Medical Colleges, launches portal
New Delhi- The National Medical Commission (NMC) has issued an advisory on the grievance redressal mechanism for medical students and stakeholders.
Through the public notice, NMC has informed that the authority has been receiving grievances from medical students, parents, and other stakeholders relating to various challenges they face during their academic and clinical training.
As per the public notice, the challenge may be related to charging of excess fee, delay in payment of stipend or non-payment of stipend, ragging/harassment, internship-related issues, faculty or college staff-related issues, disciplinary matters, health and safety concerns, academic issues viz., curriculum, attendance, teaching methods, examinations, assessment, etc. Therefore, there is an urgent need for a dedicated Grievance Redressal Mechanism at various levels, providing stakeholders with a platform for addressing their grievances.
Most of these grievances can be resolved at the College or University level itself. If still unresolved, the same can be redressed by appropriate intervention of the DME/Health & Medical Education Department of the state concerned. If a grievance requires intervention at the NMC level, the same may be escalated to NMC for necessary resolution.
This Advisory is being issued to put in place a structured mechanism at 3 levels, i.e. Medical College/Institute, University, and DME/Health & Medical Education Department of the State/UT for an effective Grievance Redressal Mechanism. It is accordingly suggested to form Grievance Redressal Committees at 3 levels, consisting of senior-level functionaries, the notice further added.
Meanwhile, Colleges/Universities/ DME/Health & Medical Education Department will also give details of these Committees on their websites and maintain all records of Grievances received and resolved. Along with this, colleges/Universities should also create and display a web-portal address and provide a link on their respective websites where aggrieved students can register their grievances in an online mode.
All out efforts are to be made by the stakeholders for effective and speedy resolutions of the grievances of the students/stakeholders with an endeavour that all the grievances are attended to at the levels from where the grievance emanates. On this, a Web portal has been activated at NMC for lodging of the unresolved grievances by the medical students/stakeholders. Therefore, students/stakeholders may register themselves on the portal and submit their grievances accordingly.
To view the public notice, click the link below
