Getting information about medical bills, fundamental right of patient: Hospital slapped Rs 25,000 compensation
Punjab: Holding that it is the fundamental right of the patient to acquire detailed information regarding his medical bills and treatment, the District Consumer Disputes Redressal Commission directed Chandan Hospital to provide all medical bills as well as treatment charts and the bills of the medicines to the patients and pay a compensation of Rs 25000 for unnecessary harassment.
This came after one of the patients who received treatment for cardiac problems in a private facility sought the direction of the Consumer Forum to acquire detailed information about his medical bills.
The patient submitted that he received treatment at Chandan Hospital in May 2017 for cardiac problems. He alleged that he went to the hospital on 19.05.2017 and was admitted on the same day. He informed the hospital that he has a valid insurance policy for his medical treatment. However, the hospital stated that their hospital is not empanelled with the insurance company.
Since the oppositions have unnecessarily caused harassment to the complainant, who is a heart patient, it is ordered that OP No.1 and 2 will also compensate him with consolidated amount of compensation to the tune of Rs.25,000/- (Rs. Twenty Five Thousand only) for mental harassment and litigation expenses. OP No.1 and 2 are further directed to pay this compensation within 30 days from the receipt of free certified copy of this order and submit the receipt before this Commission, failing which the CC will be entitled to interest @ 12% per annum. Certified copies of this order be sent to the parties free of cost as per rules. The file be indexed and consigned to the record room.