New CGHS digital health platform set to launch on April 28
New Delhi: The Central Government Health Scheme (CGHS), a flagship programme under the Ministry of Health and Family Welfare, Government of India, is undergoing a major digital transformation with the launch of the next-generation Health Management Information System (HMIS).
Developed by the Centre for Development of Advanced Computing (C-DAC), this comprehensive digital platform is scheduled to go live from 28th April 2025.
The transformation is being implemented in view of the technical obsolescence of the existing CGHS software, which has been in use since 2005 and lacks compatibility with modern IT standards, cyber security frameworks, and user expectations. The revamped HMIS will enable faster, more transparent, and user-friendly access to CGHS services, ensuring improved service delivery and administrative efficiency.
To ensure a seamless rollout, all CGHS services including those at Wellness Centres shall remain closed for one day on 26th April 2025 (Saturday). This temporary suspension is necessary to complete data migration, switch-over activities, and final validation.
Key Reforms and Technological Advancements in the New CGHS HMIS
PAN-Based Unique Identification of Beneficiaries
• Every beneficiary will now be mapped to a unique PAN-based identifier. This will eliminate duplication of records and help in streamlining the validation process for entitlements.
Integrated Digital Verification & Contribution Tracking
• Contribution payments will now be auto-verified through direct integration (Line of Business Application Integration) with Bharat Kosh. There will be no manual choosing of options, entry of details on Bharat Kosh portal which shall eliminate errors and refund issues.
Pre-payment Scrutiny of Applications
• New system enables scrutiny and approval of card applications before the payment stage. This ensures that applicants are guided regarding eligibility and contribution amount before making a payment.
Online Card Modification Services
• Services like card transfers, change in dependent status, and category change (Serving to Pensioner, etc.) can now be initiated and completed entirely online.
Real-Time Application Tracking and Alerts
• The system will generate SMS and email alerts at each stage of application processing. This increases transparency and reduces in-person follow-ups.
Mandatory Password Reset and Secure Access
• All existing users will be prompted to reset their passwords on first login. This is being enforced as a cyber hygiene measure in accordance with MeitY security advisories.
DDO/PAO-Based Department Identification
• Department identity will be verified using Pay and Accounts Office (PAO) and Drawing and Disbursing Officer (DDO) codes, as indicated in employee salary slips. This ensures backend mapping of sponsoring authorities.
Mobile Application Relaunch (Android & iOS)
• The official CGHS mobile apps have been re-developed and now offer an enhanced beneficiary experience with:
Access to Digital CGHS Card
Real-time status tracking
E-referrals and appointment scheduling (where applicable)
Integrated contact with Helpdesk and AD Offices
Legacy System Deactivation and Website Migration
From 28th April 2025, the old CGHS websites www.cghs.gov.in and www.cghs.nic.in will be deactivated. All services and information will henceforth be hosted on the new unified CGHS Digital Platform at www.cghs.mohfw.gov.in.
Beneficiaries are advised to access all online services, including registration, application, grievance redressal, and information retrieval, through this new portal only.
All legacy beneficiary data, including medical history and pharmacy transactions, are being securely migrated, ensuring no loss of records. The transition complies fully with government data privacy and protection standards.
Additionally, the department shall be onboarded on the new CGHS Platform for a paperless approval process. In the interim, departments may continue to submit applications physically at the respective CGHS Card Sections.
Advisory for Beneficiaries and Departments
28th April onwards, CGHS Contribution shall be only through CGHS Website i.e. www.cghs.mohfw.gov.in. The existing manual process of payment available on www.bharatkosh.gov.in shall discontinue from 28th April 2025.
Applications for CGHS services in progress but not paid for by 27th April 2025 will lapse. A fresh application will be required through the new portal.
All Beneficiaries aged above 18 years are advised to link their PAN Card with their CGHS Beneficiary ID and apply for corrections in case of any errors through the beneficiary login on CGHS website www.cghs.mohfw.gov.in.
Instructions shall be issued for the Departments regarding onboarding on the new platform.
The existing issued cards shall continue to function normally.
Support initiatives include:
CGHS Helpdesk and User Manuals are available on the CGHS website www.cghs.mohfw.gov.in and mobile app for use by Departments and Beneficiaries.
Continuous support through the CGHS Card Sections and respective Additional Director (AD) Offices.
