Consumer Court slams ESIC Hospitals for lack of facilities, orders Rs 2 Lakh Compensation
New Delhi : The apex consumer commission has castigated the Employees State Insurance (ESI) Corporation and its hospitals, saying it was "beyond imagination" that this national organisation does not have proper facilities to treat millions of people.
The National Consumer Disputes Redressal Commission, headed by presiding member B C Gupta, also allowed a revision petition filed by one A Nageswara Rao, whose wife died in 2007 after being hospitalised in Vijayawada, and directed the ESI Corporation to pay Rs 2 lakh as compensation and Rs 5,000 as litigation cost to him for their "clear-cut deficiency".
The NCDRC set aside the Andhra Pradesh state commission order and said the ESI hospitals were bound to ensure that their patients do not suffer.
"It is beyond imagination to comprehend that the petitioner, which is a national-level organisation entrusted with the responsibility of looking after health of millions of employees and their families, do not have proper arrangements to ensure that the needy patients are subjected to proper and prompt treatment within their own hospitals, or in the hospitals where they have made tie-up arrangements," it said.
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