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Apollo Hospital, Kolkata told to refund Rs 8 lakhs to family of deceased patient


Apollo Hospital, Kolkata told to refund Rs 8 lakhs to family of deceased patient

Kolkata: A top private hospital,  Apollo Gleneagles Hospital in Kolkata courted controversy for allegedly refusing to release a patient without settling of dues despite chief minister Mamata Banerjee’s warning against such practice just two days back.

Family members of Sanjay Roy, who was admitted to the hospital on February 16 after a road accident, alleged that the hospital authorities refused to release him unless dues were settled and the delay to shift him caused his death.

“The bill for his treatment ran into nearly Rs eight lakh and we wanted to shift him to the state-run SSKM hospital as we managed to get a bed there. We pleaded with the (private) hospital authorities to release the patient but they have insisted on the payment first,” a family member said.

Trinamool Congress leader and former minister Madan Mitra described the incident as “very unfortunate” and alleged that the patient was not released despite requests by his family members.

Mitra, who reached the SSKM hospital where the patient was taken last night, was seen on TV telling the hospital authority “You did not care to bother about what the chief minister has said. You have even taken their fixed deposit papers.”

He also told the hospital authority to refund the entire money taken from the patient’s family.

The hospital authority, however, denied the allegation and said the patient’s relatives confirmed at 7 p.m that they have got a bed in the government hospital. “We had agreed (to release Roy). Subsequently, we had taken the patient in our ambulence with doctors and continued his treatment till he was put in that hospital bed”.

The hospital authority also said it would return the money taken from the patient.

On the charge that the hospital has taken the fixed deposit papers from the patient’s relatives, it said “The patient’s relatives have given them to us. We never asked for them.”

Chief Minister Mamata Banerjee had earlier at a meeting with representatives of different top private hospitals warned private hospitals against over-charging patients and negligence in treatment and announced setting up of a regulatory commission to monitor their functioning.

“Hospitals must serve with smile. Try to treat patients with love, calculate money later. Your primary responsibility will be to serve them. You must have help desks. There must be a grievance cell in every hospitals to talk to families who have lost their patients there,” she had said.

Read Also: Mamata Banerjee announces Health Regulatory Commission to control over-charging at Hospitals


Source: PTI
21 comment(s) on Apollo Hospital, Kolkata told to refund Rs 8 lakhs to family of deceased patient

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  1. user
    Rajesh Kumar Dey March 10, 2017, 6:31 pm

    My wife has entered the hospital and I am satisfied with the way they are rendering the services by and large. Promptness polite behaviour and problem solving I could discern. I have an objection I parked my car to attend my wife. I was held up for 2 nights and one day. I had to cough up 400/ which is considered as taxing too much.It needs to be reviewed.

  2. If the government hospitals were run well as in the past [> 25 years back], most Indians would not have to go to private hospitals.
    So lets wake up [politicians, who interfered in their working] and put back our Medical colleges, district hospitals and primary health centres on the pedestal they once enjoyed. Health for all will become a reality.

  3. Looting the people & fooling them is a copyright of the politicians.

    How dare the hospital do the same? They have to pay heavily for this act.

  4. IT IS SO EASY FOR THE CMs,MINISTERS,POLITICIANS AND THE COURTS TO ORDER DOCTORS AND PVT HOSPITALS TO BE CHARITABLE WHILE DICHARGING THE PATIETS OR REF THE CASES TO OTHER HOSPITALS.THEY SAY THAT WE SHOULD REF THE CASE FIRST AND THEN THINK OF THE BILL.CAN THERE BE A MORE SENSELESS IDEA THAN THIS.WILL THE RELATIVES EVER COME BACK LATER AND PAY THE BILL OF THE HOSPITAL.NEVER HAVE I EVER SEEN OR HEARD OF SUCH ATHING HAPPENING IN NEARLY FOUR DECADES OF MY PROFESSIONAL LIFE.WILL THE GOVT SHOW THE MAGNANIMITY OF REIMBURSING AT LEAST A PART OF SUCH BILLS ? EVERY GOVT,EVERY CM,EVERY POLITICIAN AND EVERY CITIZEN WANTS ONLY TO EXPLOIT DICTORS.ONCE PEOPELE REALISE THIS,THEY WILL RESORT TO THIS KIND OF GIMMICK,AND THIS WILL BECOME A RULE AND ONOT AN EXCEPTION.WHY DO PEOPLE TURN TO PVT HOSPITALS,ANYWAY.OBVIOUSLY THE GOVT HOSPITASLS LACK THE AMENITIES,MANPOWER,EXPERTISE, OR INFRASTRUCTURE.ANYWAY GOVT IS NOT DOING CHARITY WORK EITHER.THEY TOO CHARGE THE PATIENTS FOR EVERYTHING,WHEN THEY CAN PROVIDE THEM FREE OF COST. EVEN IN GOVT SPONSORED HEALTH SCHEMES GOVT IS ONLY EXPLOITING THE PVT HOSPITALS ,BY FIXING LAUGHABLY LOW RATES,AND NOT BOTHERING TO REVIEW YHE RATES PERIODICALLY.IF GOVTS ARE TRYING TO THROTTLE PVT SECTOR IN HEALTH,THIS IS NOT THE WAY TO DO IT.LET THEM CURE THE MALADY FILLED GOVT HOSPITALS.CHARITY SHOULD BEGIN AT HOME,THE SAY GOES.IT APPLIES TO OUR POLITICIANS AND THE GOVT VERY APTLY.EVEN WHEN OUR DOCTORS AND HOSPITALS ARE FAR FAR BETTER THAN MOST OF THE OTHER COUNTRIES,AND ECONOMICAL TOO,OUR CMs,MPs, MLAs, MINISTERS,etc,FIND TREATMENT IN OTHER COUNTRIES ONLY ATTRACTIVE,BECAUSE THEY DONT SPEND A SINGLE PAISA FROM THEIR POCKETS.THEY HAVE PEOPLES MONEY TO SPEND FOR THEIR NEEDS.SO INSTEAD OF POINTING FINGERS AT PVT HOSPITALS,LET THEM FIRST IMPROVE THEIR OWN HOSPITALS THE HIGHEST GRADE IN ALL RESPECTS,AND LET THEM MAKE MEDICAL TREATMENT FREE OF COST IN GOVT HOSPITALS.THEN AND THEN ONLY SHOULD THEY POINT AN ACCUSING FINGERS AT PVT HOSPITALS.LET OUR PEOPLES REPS ACCEPT ONLY THE MIN WAGES THEY HAVE FIXED FOR THEIR FELLOW COUNTRYMEN ,INSTEAD OF DOUBLING THEIROWN SALARIES AND PERKS EVERY YEAR AND DIVERT THIS ENOROMOUS FUND TO SUSTAIN GOVT HOSPITALS,INSTEAD OF POINTING FINGERS ELSEWHERE.

  5. Sir,
    I fully agree with the view expressed by you. There has to be some system of reimbursement of money lost by the private hospitals in providing medical aids to the needy in emergency as well as in routine cases. The biggest hurdle will be in managing the flow of this category of patients to the private hospitals then. As you have rightly pointed out , it is the failure of the Govt hospitals to develop at par with the developing medical science, for the present scenario. The Govt is simply diverting the main issue.

  6. Well said

  7. Stop pointing out hospital always… we never think that if hospitals are not paid for services then how hospitals will be able to provide service? If govt has said the not to think about money and treat first then why govt. Hospitals are not equieped well, why technologically govt. Hospitals are not up to the mark?? why people don\’t get proper treatment there? Why people always think to go pvt. hospital for better treatment? Friends pls think twice before pointing out hospitals. If you have a close insight then you will see that lot investments are there behind hospital services and set up so it is not possible to give service with out payment. And let me tell you friend if we continue to do so then one day we will be affected ultimately.. Pls