AIIMS e-hospital server down: Fresh guidelines issued for manual admission of patients
New Delhi: The All India Institute of Medical Sciences (AIIMS) Delhi apprised that various government agencies are investigating the server hack issue and supporting AIIMS in bringing back digital patient care services.
As per a recent media report in ANI, the hospital is taking measures to restore the digital services and is seeking support from Indian Computer Emergency Response Team (CERT-In) and National Informatics Centre (NIC). The NIC team working at AIIMS has informed that this may be a ransomware attack which is being reported and will be investigated by appropriate law enforcement authorities.
On Wednesday, AIIMS reported a failure in its server. The server has been down since 7 am on Wednesday, and the officials have been manually managing the OPD and sample collection.
Amid the second shut down of e-hospital server for over 40 hours, AIIMS issued a fresh set of Standard Operating Procedures (SOP) which says admission, discharge and transfer of patients will be done manually at the hospital till the E-Hospital is down.
"Latest SOPs have to be followed in manual mode till E-Hospital is down. Admission, discharge and transfer are to be done manually at AIIMS, New Delhi. Indent to be done manually," the hospital said.
"We hope to be able to restore the affected activities soon. Meanwhile all emergency and routine patient care services and lab services are being managed manually," AIIMS added.
It further said that the death or birth certificates are to be made manually on forms as per instruction from the working committee.
"Only urgent samples to be sent and that too with filled forms. Only urgent investigations are to be sent with forms as per instruction from the working committee," it added.
According to the information given by AIIMS Delhi, "The server for National Informatics Centre's eHospital being used at AIIMS, New Delhi was down due to which outpatient and inpatient digital hospital services including, smart lab, billing, report generation, appointment system etc., have been affected. All these services are running on manual mode currently."
"National Informatics Centre (NIC) team working at AIIMS has informed that this may be a ransomware attack which is being reported and will be investigated by appropriate law enforcement authorities. Measures are being taken to restore the digital services and support is being sought from Indian Computer Emergency Response Team (CERT-In) and National Informatics Centre (NIC)," the hospital added in its statement.
"AIIMS and NIC will take due precaution to prevent such attacks in future. As of 7.30 pm, the hospital services are running on manual mode," the statement further read.
"The staff has been managing the outpatient department (OPD) and sample collection manually. But those who do not have a Unique Health Identification are facing problems in this regard. The administration is also facing problems in admission and discharge of patients," the statement added.
Meanwhile, AIIMS Delhi has also stopped internet services.
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