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Opinion on issue of telephonic consultation-Dr Arun Gupta, President, Delhi Medical Council

Opinion on issue of telephonic consultation-Dr Arun Gupta, President, Delhi Medical Council
I am glad a debate has been started in the medical community regarding menace of telephonic consultation. Though the Mumbai high court case which triggered this debate is not entirely about telephonic consultation only,  it has other elements as well. Nevertheless, let us try to understand it from practical point of view.
First let us all agree that telephonic consultation is legally and ethically wrong.
Practically also,  the entire onus is on the doctor if something goes wrong. Patient has all the benefits and doctor has all the risks.
Then why this issue is so important?
To begin with, we doctors give our mobile number to patients. Can’t we simply refuse and give only office number to be called during office hours only.
During office hours too if someone calls, first response simply should be,  ” please show at clinic or nearest hospital, if it’s an emergency”. If it’s not emergency than ask the patient to show at his convenient time. Meanwhile, simple things like paracetamol or ORS may be suggested.
Write it clearly on your prescription and other conspicuous places in clinic that in case of emergency please contact the casuality of nearby hospital, preferably the hospital you are attached to.
This is important for your follow up patients especially Antenatal, Postnatal, Post Surgery, Post Vaccination etc. Here you are supposed to provide follow up assistance in case of emergency. There have been instances where doctors have been pulled up by courts for not taking care of booked antenatal or follow up patients during odd hours.  Develop a mechanism so that your follow up patients know where to go in case u are not available. Than onus is not on you.
And now why only phones, patients will harass you through other means too, specially What’s App. Where they even click a picture and seek your opinion. Flatly refuse to give any opinion without physically examining the patient.
Remember in absence of clear laws, the personal discretion of judge matters a lot. Time and again we have seen the judgement being totally reversed in higher courts due to absence of clear laws. As medical science and technology is advancing lots of ethical dilemmas and legal issues are cropping up daily. We need to be very careful as anyone can be a victim of judicial subjectivity and overenthusiasm.
And finally, let us admit fear of losing a patient is the major reason we entertain them telephonically. My take on this is that do not ever be under a pressure to hold on to patients. They will exploit you and make your life hell. It’s better to loose 10-20 % of your patients since they are cause of 100 a % headache. Rest 80 % still good enough to give us a decent life. Do not compromise on your peace and happiness. Remember the ultimate aim of working or doing anything for that matter, is peace and happiness.
Happy practicing…
Dr Arun Gupta
Delhi Medical Council.

Disclaimer: The views expressed in the above article are solely those of the author/agency in his/her private capacity and do not represent the views of Medical Dialogues.

Source: self
5 comment(s) on Opinion on issue of telephonic consultation-Dr Arun Gupta, President, Delhi Medical Council

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  1. Dear Sir,

    There are different realities, there are poorly served areas in this country where there are no doctors, simply because they all want to flock to the cities. An expert opinion is not accessible to all..simply because of the same above reason. It is not the usage of telephone conversation but the extent of it should be wisely restricted to avoid problems.

    The telemedicine is a reality, it is need of the hour and futuristic.. We must all get ready by embracing this technology, making it more safer and effective for both doctors and patients..rather than simply avoiding it.

  2. user
    Mamta Bhushan Singh August 13, 2018, 9:03 am

    Dr Arun Gupta,

    Good Morning. Can I please have your email ID? Thank you

  3. Rightly said…we should be in peace also to treat 80% patients and there are high chances of misdiagnosis also on phones

  4. Correct. We should bypass 20% patients for cent percent peace.We should control our money earning tendency. Huge amount of assets not required to leave a descent peaceful life.

  5. user
    Probal Chakraverty August 12, 2018, 1:27 pm

    There are many advanced telemedicine consultations platform today. in US this is highly in vogue. In India too it has started. Patients seek appointments, shares previous prescriptions / reports, connects with the doctor via video consultations and gets prescriptions as output. Off course emergency stuffs not treated this way, but say minor ailments, 2nd opinions, follow ups where physical touch and feel diagnosis not needed can be treated, isnt it. Ask apollo tele health does it (

    So what is the opinion of using such structured video based applications ?