Chandigarh doctor slams 5-star hotel for disgusting, unhygienic conditions

Dr Ajayita alleged that her room was changed without prior intimation at check-in, but the hotel staff offered no explanation or apology. Despite the inconvenience, she chose to adjust to the situation. However, the issue escalated when Dr. Ajayita returned from the hotel’s spa and opened a sealed comb package in her room, only to discover a used comb inside. Expressing her dismay, she highlighted concerns about hygiene and service standards at the establishment. She also informed that the general manager was dismissive of her complaints which was “unacceptable.” Questioning the hospitality standards, she stated, “5-star hotel with zero hygiene standards, recycled amenities, & a General Manager who bullies customers? Unacceptable!”

Sharing her experience on social media she stated, “Checked in to Hyatt Pune, only to find my room was changed without any prior intimation. No explanation, no apology, no courtesy. Just a silent switch. But I accommodated. But then I went to their spa, came back to my room & opened a "sealed" comb package & found a comb that looked USED! Recycled hotel amenities? Disgusting & unhygienic. If they’re reusing combs, what else are they reusing? Toothbrushes? Horrifying to even think about.”

She further added that when she raised my concerns with GM, instead of listening to her complaints, he was rude, condescending & dismissive. When the doctor reminded him to be polite as a social media post can make or break reputations these days, he shouted at the doctor behaving aggressively and even went on to the extent of saying, “Do what you want, I’ll see what I need to do! I asked his permission to take his pic to highlight the issue, he became nasty,” the doctor added.

Her complaint has sparked discussions online, with many users calling for improved accountability in the hospitality sector. The hotel has yet to issue an official response regarding the incident. Responding to the doctor’s post many also shared similar incidents of negligence by the hotel staff.

One posted, “I too had a horrible experience at Hyatt in Jaipur. There was a lizard in the room roaming on the floor, when complained about the same to the front desk they were very casual about it. Nobody followed up on the feedback I sent. I found the staff at the reception very arrogant.” Another pointed out, “I was there last month, and just as I checked in, another couple just opened the door and entered the room!!! They hadn’t checked out yet and I was allotted the same room!”